This Privacy Policy describes how Petauratech (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from Petauratech.com (the “Site”).
1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Information
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely by third-party providers)
1.2 Automatically Collected Data
When you browse our Site, we automatically collect:
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IP address
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Device type and browser information
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Pages viewed, time spent
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Cookies and tracking data
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Referring website
1.3 Customer Support Information
If you contact us, we may collect messages and attachments you provide.
2. How We Use Your Information
We use collected information to:
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Process your orders and payments
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Manage shipping and delivery
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Communicate order status and support
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Maintain and improve the Site
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Prevent fraud and secure transactions
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Provide marketing communications (only with consent)
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Comply with legal obligations
3. Sharing Your Information
We only share necessary information with trusted business partners:
| Partner Type | Purpose |
|---|---|
| Shopify | Website platform & order processing |
| Payment Processors (e.g., Visa, Mastercard) | Secure payment transactions |
| Shipping Carriers | Delivery of purchases |
| Analytics & Marketing Tools | Analyze browsing behavior |
We do not sell your personal information.
4. Cookies & Tracking Technologies
We use cookies to:
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Enable core website functionality
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Improve user experience
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Analyze traffic and performance
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Personalize content and ads
Users may disable cookies in browser settings, but the Site may not function correctly.
5. Data Retention
We retain:
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Order records: minimum 7 years (tax and compliance requirements)
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Marketing data: until you withdraw consent
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Account information: while your account remains active
6. Data Security
We implement technical and organizational security measures to protect data from:
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Loss
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Unauthorized access
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Alteration or disclosure
7. Your Rights
For EU/EEA (GDPR)
You may:
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Request access or deletion of your data
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Correct inaccurate data
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Withdraw marketing consent anytime
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Request data portability
For California (CCPA)
California residents may:
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Request information about data collected
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Request deletion of personal data
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Opt-out of data sale (we do not sell data)
Contact us for any requests (see Section 11).
8. Children’s Privacy
We do not knowingly collect data from children under 13 years old.
If you believe a child provided data, contact us for removal.
9. Third-Party Websites
Our Site may contain links to other websites.
We are not responsible for their privacy practices.
10. Policy Changes
We may update this policy occasionally.
Updates will be posted on this page with a revised “Last Updated” date.
Last Updated: October 2025
11. Contact Us
If you have questions or data rights requests:
📩 Email: Brand@petauratech.com
🏢 Company: Petaura Pet Technology Co., Limited
📍Address: RM03, 24/F, Ho King Commercial Centre, 2–16 Fayuen Street, Mongkok, Kowloon, Hong Kong.